Cancellation policy

Citadel Skin Purchase & Cancellation Policy

Citadel Skin offers one-time purchases, subscriptions, and bundles with tiered discounts. Easy management via your customer account.

Purchase Options

  • One-Time Purchase: Buy any time, no commitment
  • Subscriptions: 15% discount, monthly delivery, cancel anytime
  • Bundles: Automatic discounts applied at checkout based on order value
  • All options ship free to USA and UK

Subscription Terms

  • Billing: Charges monthly on anniversary date
  • First charge: At checkout
  • Delivery: Same shipping timeline as one-time orders
  • Discount: Locked 15% off retail price

Bundle Discounts

Discounts apply automatically at checkout — no code required:

  • Spend $75+: Save 5%
  • Spend $115+: Save 10%
  • Spend $155+: Save 15%

How to Cancel, Pause, or Skip

Customer Portal (Account → Subscriptions):

  1. Cancel: Any time before next billing — no future charges
  2. Pause: Up to 3 months — resumes automatically
  3. Skip: Next delivery — charges normally after
  4. Change products/quantity: Anytime before billing

Email hello@citadelskin.com for assistance.

Cancellation Rules

  • No minimum commitment — cancel after first delivery
  • Full refund on unshipped orders
  • For shipped orders contact hello@citadelskin.com — we'll find a solution
  • Changes effective next billing cycle

Questions?

Email hello@citadelskin.com or manage via your customer portal.